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"I don't like the character designs" is subjective.
"The story is completely unoriginal with several elements lifted directly from more successful movies" is fact.

If I like the movie, that is subjective.
Whether it is or is not a good movie is closer to a fact and is based on several things, such as the overall opinion, whether it serves its purpose as a movie, how technically accomplished it is and what new elements it brings.

Zootopia is an excellent movie. It doesn't add much new to anything though. We've seen buddy cops, we've seen betrayals, we've seen anthro worlds. But! It does them so well that it doesn't matter. Everything it does was done nearly perfectly.

Of course critics need to be fair. If I'm watching a student presentation or something like Bitter Lake, I am not holding it to the same standards as Zootopia or LOTR. But I'm also sure everyone reviewing on this site does that.

So what is the value of subjective criticism then? Plenty! Though it depends exactly what kind.

If I'm rehearsing a presentation and get criticism from the my coworkers then I can use that to improve what I am presenting and how I explain things. And if I don't agree, I ignore it. It's especially useful because different people have different perspectives and knowledge and what is obvious to one might not be obvious to another. All that is done with test screenings before movies are released to the public.

If I'm reviewing here, my main purpose is to inform other people about a movie or book so that they know what its about and if its worth spending their money and time on. So out of the hundreds of movies that are available they can say "Rakuen liked this movie and I've shared his opinion in the past so I will probably also like this movie" instead of getting something that they might hate.

There are other aspects, like trying to use something as a springboard for wider discussion. Go read any of Christopher Hitchens' reviews for an example of that. However, that's a more advanced topic.

"If all mankind minus one, were of one opinion, and only one person were of the contrary opinion, mankind would be no more justified in silencing that one person, than he, if he had the power, would be justified in silencing mankind."
~John Stuart Mill~

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