It's basically true that a good designer is going to make a better design than most users are. This is something users don't always like to hear, but it's pretty obvious when you think about it. Heather Bruton is going to make a better illustration for a story than most authors are, too. DigitalMan -- and a few others, apparently -- are trying to paint that truism as something horribly elitist, but it's not.
The best solution is probably to give users the most sensible defaults you can -- to say, "Hey, without you doing anything, we're going to make your work look pretty good" -- and then to let people customize from that point if they want or need to. In theory, that way everybody's happy. (In theory.)
It's basically true that a good designer is going to make a better design than most users are. This is something users don't always like to hear, but it's pretty obvious when you think about it. Heather Bruton is going to make a better illustration for a story than most authors are, too. DigitalMan -- and a few others, apparently -- are trying to paint that truism as something horribly elitist, but it's not.
The best solution is probably to give users the most sensible defaults you can -- to say, "Hey, without you doing anything, we're going to make your work look pretty good" -- and then to let people customize from that point if they want or need to. In theory, that way everybody's happy. (In theory.)
— Chipotle