I don't know how fast they respond. I've heard a lot of complaints about lack of response and I submitted a Trouble Ticket 10 days ago and have still received no response. I just looked at Dragoneer's FA page and found this shout. Mosa: "Backed up on your email again? I and others have been waiting for replies about ads for a while now, and just wondering what's up."
In the SoFurry beta I've submitted nearly 20 suggestions and bug reports and all of them were assigned to someone within 24 hours and a number of them have been replied to and fixed. So even if nothing is going to be done at the time you want the problem to at least be acknowledged.
And I haven't received any comment from FA yet but I now sent a PM so hopefull I'll get something back.
"If all mankind minus one, were of one opinion, and only one person were of the contrary opinion, mankind would be no more justified in silencing that one person, than he, if he had the power, would be justified in silencing mankind."
~John Stuart Mill~
I don't know how fast they respond. I've heard a lot of complaints about lack of response and I submitted a Trouble Ticket 10 days ago and have still received no response. I just looked at Dragoneer's FA page and found this shout. Mosa: "Backed up on your email again? I and others have been waiting for replies about ads for a while now, and just wondering what's up."
In the SoFurry beta I've submitted nearly 20 suggestions and bug reports and all of them were assigned to someone within 24 hours and a number of them have been replied to and fixed. So even if nothing is going to be done at the time you want the problem to at least be acknowledged.
And I haven't received any comment from FA yet but I now sent a PM so hopefull I'll get something back.
"If all mankind minus one, were of one opinion, and only one person were of the contrary opinion, mankind would be no more justified in silencing that one person, than he, if he had the power, would be justified in silencing mankind."
~John Stuart Mill~